Overview
The Microsoft Certified Desktop Support Technician (MCDST) certification is a
globally recognised credential for technical personnel who support end users of
Microsoft operating systems. It is an ideal qualification for those seeking an
entry-level career in IT.
SEEK Learning will provide you with all the training you need to pass the MCDST
exams (70-271 & 70-272) and get certified - guaranteed.
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Who is this course for?
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Customer or technical support staff
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PC support specialists
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Helpdesk staff
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Those looking to enter the IT industry
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Admin staff using Windows XP
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No prior experience required
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Quick Course Guide
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Qualification
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MCDST
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Student support
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24x7 support by expert mentors
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Study time
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17.5 hours
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Pre-requisites
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None
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Enrolment dates
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Enrol anytime - start now!
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Assessment
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MCDST Exams (by external provider)
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Delivered by
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SkillSoft
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Resources required
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Internet, email
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Start Your IT Career with Microsoft Certification
The MCDST has been developed by Microsoft specifically for technical support
personnel. It proves your skills in supporting end users and troubleshooting
desktop environments running on Microsoft Windows operating systems such as
Windows XP.
For those new to IT, the MCDST certification provides you with the skills
necessary to enter the industry as a helpdesk or technical support
representative.
Skills You'll Gain
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Among other things, you'll learn how to:
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Install Windows XP
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Configure and troubleshoot hardware, desktop settings and offline files
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Answer user queries related to troubleshooting printer problems and offline
files
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Solve system startup and user logon problems
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Troubleshoot TCP/IP settings
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Customise users' Office settings
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Configure and troubleshoot Outlook
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Manage security settings
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What's included
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24/7 support - get help from expert mentors anytime
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Hands-on interactive exercises
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Practice exam questions
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Self-paced study format
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Certification guarantee -
get certified or your money back
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MCDST Course Details
Course Outline
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70-271
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Installing Windows XP
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Managing and Troubleshooting Resources
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Managing and Troubleshooting Desktop Storage and Settings
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Managing and Troubleshooting Devices, Drivers, Local Security, and User Logon
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Managing and Troubleshooting Network Protocols and Operating System Performance
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70-272
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Resolving Issues with the Operating System and Office Applications
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Resolving Issues with Outlook and Outlook Express
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Resolving Issues with Hardware and Network Connectivity
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Resolving Issues with Internet Explorer, Application Security, and Security
Incidents
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SEEK Learning's MCDST certification training will fully prepare you for the
MCDST exams.
Please note that the MCDST exams are held by an external provider. For your
convenience, SEEK Learning will help you find your nearest exam centre.
Contact a SEEK Learning consultant for further information or
assistance.
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