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A Good Springboard into IT

Looking for a career with a future? A helpdesk role gives you the opportunity to specialise in what interests you most. Demand for support roles is very strong, up 28% year-on-year (source: jobstats.co.uk).

Businesses need professional, knowledgeable support staff. With a helpdesk job you can get out on the floor, gain wide experience across a range of systems and software and accelerate your IT career.

CompTIA Certification Training

CompTIA A+ 2006

A perfect entry-level course for IT hopefuls looking for hardware technician or network engineer roles. Go elbow-deep into the nuts and bolts of cables and chips.

CompTIA Server+

This vendor-neutral course is ideal for IT technicians responsible for server hardware functionality, or anyone with exposure to server installation and maintenance.

CompTIA Network+

This vendor-neutral certification is perfect for IT workers looking to skill up and specialise in network administration. Go anywhere, network anything.

CompTIA Security+

Security understanding is vital in the IT industry, with this course geared towards IT professionals wanting to specialise in information security as security officers.

ECDL Foundation Certification Training

ECDL

Basic proficiency in the most common computer-related functions (word processing, spreadsheets, the Internet, file management) is essential. Get experience before entering the job market.

   
HDI Certification Training

HDI CSS

Customer Support Specialist

Improve your customer service skills with this widely recognised certification. Understand customer need, exceed expectations and get win-win results with this fully supported course.

   
ISEB Certification Training

ISEB ITIL® Foundation

Stand out from the entry-level crowd with this kick-start to your IT career. The IT Infrastructure Library certification is the global benchmark in service desk methodologies.

   
Linux Institute Certification Training

Linux LPIC-1

Linux Professional Institute Certification - Junior Level Administration

Aimed at power users and helpdesk staff, this certification covers Linux commands, basic system administration tasks, and network workstation installation and configuration.

Linux LPIC-2

Linux Professional Institute Certification - Intermediate Level Administration

This intermediate course for people familiar with Linux provides advanced skills in configuration, customisation and security for the Linux platform.

 
Microsoft Certification Training

MCDST

Microsoft Certified Desktop Support Technician

Qualified, professional helpdesk employees are always in high demand. Get your foot in the IT door with this excellent entry-level certification.

MCSD.NET

Microsoft Certified Solution Developer for Microsoft .NET

Become an application development expert with the premium software programming and development certification available today.

MCITP: Enterprise Support Technician

Microsoft Certified IT Professional

Designed for professionals who work in medium-sized organisations or enterprises that use Windows Vista, this certification validates your skills in configuring and managing the Vista operating system.

MCP

Microsoft Certified Professional

This one-off training programme - focusing on a selected Microsoft product or technology - is a great launching pad to further Microsoft certifications.

MCTS: Windows Vista - Configuration

Microsoft Certified Technology Specialist

Aimed at support staff and network administrators, this certification validates your competency in configuring and managing Vista, Microsoft's increasingly popular operating system.

MCTS: Microsoft Exchange Server 2007 - Configuration

Microsoft Certified Technology Specialist

Part of the new generation of Microsoft certifications, this credential emphasises your skills in installing, managing, monitoring and troubleshooting Exchange Server 2007.

MCSA 2003

Microsoft Certified Systems Administrator

Break into server or network administration, or just keep those senior support, networking or server admin skills up to date.

MCTS: Windows SharePoint Services 3.0 - Configuration

Microsoft Certified Technology Specialist

Develop your skills and gain recognition as a specialist in deploying, administering and configuring Windows SharePoint Services 3.0.

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Get into IT with Helpdesk Training