Course Overview

In today's marketplace, internal and external clients want the best IT service management. That best is ITIL, the British Government-developed IT Infrastructure Library, now the global benchmark. The BSC Foundation Certificate in IT Service Management covers the ITIL approach and is kept up to date with the latest technological and methodological advances. Take command of this demanding role with ease with an ISEB behind you.

Assumed Knowledge and Pre-requisites

None.

Course Audience

Entry level. IT department team members and team leaders, support officers, help desk operators.

What You Will Learn with the ITIL

ITIL service desk methodologies including incident management to requisite service levels and capacities.

• Configuration and release oversight
• Service continuity and availability
• Financial and security management.

What the ISEB Can Do for You

Get the system-wide overview to speed up response time and client satisfaction at the service desk.

• High quality relevant training.
• Team leadership awaits.
• Go (faraway) places with an internationally recognised credential