Customer Support Specialist (CSS) - HDI Certification Training

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HDI Customer Support Specialist (CSS)

Certification Training

Overview

The HDI Customer Support Specialist (CSS) certification is a vendor-neutral credential that validates your exceptional customer service skills. It is ideal for current customer support representatives who want to certify their skills and those seeking an entry-level career in IT.

SEEK Learning will provide you with all the training you need to pass the HDI CSS exam and get certified - guaranteed.

Who is this course for?

Current helpdesk staff
Those seeking jobs in customer support centres
Those looking to enter the IT industry
No prior experience required

Quick Course Guide
Qualification	CSS	Student support	24x7 email support by expert mentors
Study time	23.5 hours	Pre-requisites	None
Enrolment dates	Enrol anytime - start now!	Assessment	CSS exam (by external provider)
Delivered by	SkillSoft	Resources required	Internet, email

Earn Respect as a Customer Support Specialist

Distinguish yourself with Customer Support Specialist (CSS) certification from HDI, the world's largest membership association for IT service and support professionals.

This credential proves your skills in providing high standards of customer support and service, and your understanding of the call centre environment. With HDI CSS certification, you can make a positive impact on customer retention and business revenues.

Find out if the HDI CSS is right for you - contact a SEEK Learning consultant for free expert advice.

Skills You'll Gain

As a certified Customer Support Specialist, you'll be able to:

Identify underlying customer needs
Meet and exceed customer expectations
Deal with various customer situations
Work with difficult customers
Communicate effectively in the global community
Manage time and stress
Create “win/win” interactions with customers and co-workers

What's included

24/7 email support by expert mentors
Hands-on interactive exercises
Practice exam questions
Self-paced study format
Certification guarantee - get certified or your money back

HDI CSS Course Details

Course Outline

The Customer Support Specialist (CSS)
The Support Center Service
Establishing Team and Customer Relationships
Interacting with the Customer
Effective Communication Skills
Managing Conflict, Stress and Time
Customer Service Procedures
Managing the Quality of the Customer Support Service Center
Management Tools and Metrics

SEEK Learning's HDI certification training will fully prepare you for the CSS exam.

Please note that the CSS exam is held by an external provider. For your convenience, SEEK Learning will help you find your nearest exam centre. Contact a SEEK Learning consultant for further information or assistance.

Enquire to find out about pricing and course specials, and get instant access to a free demo.