Customer Support Representative (CSR) - HDI Certification Training

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HDI Customer Support Representative (CSR)

Certification Training

Overview

The HDI Customer Support Representative (CSR) certification is a vendor-neutral credential that validates your exceptional customer service skills. It is ideal for current customer support representatives who want to certify their skills and those seeking an entry-level career in IT.

SEEK Learning will provide you with all the training you need to pass the HDI CSR exam and get certified - guaranteed.

Who is this course for?

Current helpdesk staff
Those seeking jobs in customer support centres
Those looking to enter the IT industry
No prior experience required

Quick Course Guide
Qualification	Customer Support Representative (CSR)	Student support	24x7 email support by expert mentors
Study time	7 weeks	Pre-requisites	None
Enrolment dates	Enrol anytime - start now!	Assessment	CSR exam (by external provider)
Delivered by	SkillSoft	Resources required	Internet, email

Earn Respect as a Customer Support Representative

Distinguish yourself with Customer Support Representative (CSR) certification from HDI, the world's largest membership association for IT service and support professionals.

This credential proves your skills in providing high standards of customer support and service, and your understanding of the call centre environment. With HDI CSR certification, you can make a positive impact on customer retention and business revenues.

Find out if the HDI CSR is right for you - contact a SEEK Learning consultant for free expert advice.

Skills You'll Gain

As a certified Customer Support Representative, you'll be able to:

Identify underlying customer needs
Meet and exceed customer expectations
Deal with various customer situations
Work with difficult customers
Communicate effectively in the global community
Manage time and stress
Create "win/win" interactions with customers and co-workers

What's included

24/7 email support by expert mentors
Hands-on interactive exercises
Practice exam questions
Self-paced study format
Certification guarantee - get certified or your money back

HDI CSR Course Details

Course Outline

The Customer Support Representative (CSR)
The Support Center Service
Establishing Team and Customer Relationships
Interacting with the Customer
Effective Communication Skills
Managing Conflict, Stress and Time
Customer Service Procedures
Managing the Quality of the Customer Support Service Center
Management Tools and Metrics

SEEK Learning's HDI certification training will fully prepare you for the CSR exam.

Please note that the CSR exam is held by an external provider. For your convenience, SEEK Learning will help you find your nearest exam centre. Contact a SEEK Learning consultant for further information or assistance.